Cisco Valet Limited Warranty and Support.

Here is the much awaited post for Support and Warranty information on Valet products. This post is published on 25th September 2010. The Support and Warranty policies might change for the Valet devices in future. As of now mentioned below are the terms and conditions for Support & Warranty for the devices.

Valet Limited WarrantyCisco Valet Products come with a limited warranty that covers your hardware against defects in materials and workmanship for one year.  Complete details and limitations can be found in the Supplemental Information document on the Easy Setup Key and on the website.
    • 1 Year Limited Warranty
Valet Support
    • Online Support Resources
    • 1 Year Complimentary Assisted Support
    • Support Offerings
Valet Support
Online Support ResourcesCisco's Award Winning online support resources are available 24/7:
    • Guide Me
    • FAQ
    • Community Forums
    • Live Chat
Complimentary Assisted Support
Cisco Valet products are eligible for Complimentary Assisted Support for 1 year.  Assisted Support includes technical phone support and live chat.

Support Offerings
Rest easy, knowing that technical support is always just a phone call or click away, no matter how long you’ve had your product.  Our award-winning phone support and web-based resources can get you back up and running even beyond your Complimentary Assisted Support period. 

Phone Connect (US only)
Talk with one of our expert phone technicians.  They’ll help you set up or troubleshoot your home network over the phone.  We’ll make our best effort to resolve your problem.  
    • One-time phone call (no time limit)
    • The technician will try to resolve your problem
    • One-time Phone Connect call: $29.99
Phone Connect-6 (US only)
Have you ever thought of that perfect question just after you hang up with the service technician?  With Phone Connect-6, that’s not a problem.  Phone Connect-6 lets you make up to 6 phone support calls within a six month period (whichever comes first).  That means you can call back up to five times within six months for no additional charge!
    • Up to 6 technical support phone calls for six months (whichever comes first, starting on the date of your first call)
    • Program covers a single device
    • The agents will try to resolve your problem
    • Up to 6 calls or six months (whichever comes first): $39.99

For better performance in Range and Connectivity, use the Valet Connector with the Cisco-Valet Plus Wireless Router.

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