Always upgrade the firmware or any linksys device with the computer connected with an ethernet cable to the Router / Modem / Access Point / Range Expander or any other device.
A firmware upgrade is recommended on the Valet or Linksys E-Series if you are experiencing the following:
- Intermittent or slow performance
- Your Valet or Linksys E-Series freezes unexpectedly
- Your Internet connection frequently gets disconnected
Follow these steps to upgrade the firmware.
Using your preferred Internet browser, navigate to http://homesupport.cisco.com.
Once you’re on http://homesupport.cisco.com, enter the model number of your product, in the Search Support field located on the upper left corner of the page. Click on the arrow icon to continue.
Select your Valet or Linksys E-Series hardware Version from the Select Hardware Version drop down menu.
NOTE: It is important that you select the correct Hardware Version for your Valet or Linksys E-Series product. Click on the Where’s my model number link to learn how to locate your Hardware Version.
After selecting your Hardware Version, click on the Download link under the Firmware section.
A File Download window will now appear. Click on the Save button.
In the Save As window that appears, specify a folder or location to place the file in, then click on the Save button at the bottom right.
Once you have downloaded the firmware, launch Cisco Connect. Click Valet settings if you’re using a Valet, or Router settings if you’re using a Linksys E-Series.
NOTE: To launch Cisco Connect on a Windows computer, go to Start>All Programs>Cisco Connect.
To launch Cisco Connect on a Mac computer, navigate to the Applications folder in Go, and then start Cisco Connect.
Now you have the firmware so follow the steps below
When you see the Router settings or Valet settings screen, click Advanced settings.
At the Advanced settings screen, click Copy password then click OK. It will bring you to the Web-based utility of your Valet or Linksys E-Series.
When you are prompted for User Name and Password, enter “admin” as User Name and right-click and select Paste to paste the password you have copied earlier. Then click OK
You will now see the Web-based utility. Select Administration and click Firmware Upgrade.
To start firmware upgrade process, click Browse and select the .bin file that you downloaded earlier.
After selecting the .bin file, click on the Open button at the bottom right.
NOTE: The file name may vary based on the product model.
NOTE: If you are using a Mac, your screen should look similar to the screenshot below. Select the .bin file and click on the Choose button.
After selecting the file, click Start Upgrade
Once the upgrade is successful, the following message will appear: